Contact
One address reaches us: contact@bthfst.net. It is read by a person and we aim to answer within a few working days.
Worth writing about
- A dimension or a load figure on a page that does not match the piece you received.
- A price that looks wrong, so we can check it at the next update.
- A correction to any of the guides, particularly the sourced safety pages.
- Anything about privacy or how the site works.
What we cannot help with
You place the order at a retail partner, not here, so we cannot look one up, change a delivery, process a return or issue a refund. Those belong to the partner that took the order, and their customer service can act on them where we simply cannot see them.
Last reviewed 8 August 2026.
